Track My Order

FAQs

General Questions

No account is required to purchase.

No we offer discounts based on the quantity of your order.
Yes we sell to individuals as well as businesses.
Yes all of our items are First Quality. We do NOT carry irregulars or seconds.
Yes. We have gone to great lengths to make our website secure. Your information is protected by McAfee and GeoTrust. And we never sell your personal information.
Our website inventory is updated daily so please keep checking back to see when products are back in stock.

Shipping Questions

No, we only ship within the USA.

No, we only ship to the lower 48 United States.

Once your order ships, a tracking number will be emailed to you along with a link where you can track the status of your order. You can also click the green "track my order" button at the top of the page.

Please follow these steps:

  1. Search all around the delivery location...be sure to check your mailbox and anywhere else you've previously received packages
  2. Look for an "attempted delivery sticker" left on your door
  3. Verify your shipping address was entered correctly
  4. Check to see if somebody else may have received the delivery
  5. Occasionally, packages may show a "delivered" status up to 48 hours before their actual arrival

Please contact customer service if you are still unable to locate your package(s)

Yes. We offer free shipping for orders over $99. View Shipping Policy.

The majority of orders ship via UPS Ground, UPS Surepost or USPS. During peak season(s), we also utilize other regional carriers.

96% of our orders can be delivered within 1-2 business days. We are able to offer lightning fast shipping because our distribution centers are strategically located across the US ensuring that most addresses have 1-2 day ship times. Please note we do not ship on Saturdays and Sundays, or most major holidays.

If your order was undeliverable and returned to our warehouse, please refer to the returns section of our website.

Contact Questions

No we do not allow customer pickups. Our warehouses are not open to the public. We also do not offer a showroom.

Our office hours are Mon-Fri 9-5 EST. However, you can place an order on our website 24 hours a day, 7 days a week. If you email us after hours, a representative will be back in touch the next business day.

The best way to contact us is to fill out this form and a representative will be in touch very soon. You can also click the "live chat" button at the bottom of the page.

Sales Tax Questions

Shirtmax is now required by law to collect sales tax on orders shipped to specific states. The appropriate sales tax will be assessed and added to your merchandise total if your order is shipping to any of the following states: Alabama, Arkansas, California, Colorado, District of Columbia, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin. The sales tax for your order is based on state and local tax rates as well as the shipping and/or service location of your order.

In order to apply for sales tax exemption, please follow these steps:

  1. Create an account here.
  2. Once your account has been created, send us an email to customerservice@shirtmax.com with your tax exemption certificate attached (please note if the email address of your account is different from the one you are emailing us from).
  3. That's it! Please allow 1 business day for us to update your account as tax-exempt. Our team will be in touch if any additional information is required. Once this process is complete, we will send you a confirmation email and you will be tax exempt on all future orders.

What is your mailing address for the sales tax form?
Shirtmax
PO Box 675697
Marietta, GA 30006

Payment Questions

Our payment options include Visa, Mastercard, Discover, American Express and PayPal.

Order Questions

Yes, please click here to review our returns/exchange policy.

Here are instructions to download invoices in 3 easy steps:

  1. Login to your account.
  2. Click on "View Order History".
  3. Find the order you are looking for on the list then click on PDF to download the invoice.

Unfortunately, we are unable to make any changes to an order once it has been placed.

Yes we do. Please refer to our bulk discounts icon at the top of the page.

Orders can be placed on our website through our secure checkout page. If you have a problem checking out, please email us here.


 

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