FAQs

How can I track my order?

Once your order ships, a tracking number will be emailed to you along with a link where you can track the status of your order.

My package says it's been delivered but I can't find it?

Please follow these steps:

1. Search all around the delivery location...be sure to check your mailbox and anywhere else you've previously received packages
2. Look for an "attempted delivery sticker" left on your door
3. Verify your shipping address was entered correctly
4. Check to see if somebody else may have received the delivery
5. Occasionally, packages may show a "delivered" status up to 48 hours before their actual arrival

Please contact customer service if you are still unable to locate your package(s)

Can I pick up my order at one of the warehouses?

No we do not allow customer pickups. Our warehouses are not open to the public.  We also do not offer a showroom.

Can I make changes to my order after it has been placed?

Unfortunately, we are unable to make any changes to an order once it has been placed.

Do you ship out of the country?

No, we only ship within the USA.

Do you ship to Alaska, Hawaii or Puerto Rico?

No, we only ship to the lower 48 United States.

Do you ship COD?

No

Do you offer free shipping?

Yes. We offer free shipping for all orders over $99

What shipping method do you use?

The majority of orders ship via UPS Ground, UPS Surepost or USPS.  During peak season(s), we also utilize other regional carriers.

How long will it take for my order to arrive?

96% of our orders are delivered within 1-2 business days.  We are able to offer lightning fast shipping because our distribution centers are strategically located across the US ensuring that most addresses have 1-2 day ship times.  Please note we do not ship on Saturdays and Sundays, or most major holidays.

What if I provided an incorrect shipping address?

If your order was undeliverable and returned to our warehouse, please refer to the returns section of our website.

Do you have a minimum order?

No.

Will I be charged sales tax?

Shirtmax is now required by law to collect sales tax on orders shipped to specific states. The appropriate sales tax will be assessed and added to your merchandise total if your order is shipping to any of the following states: Alabama, Arkansas, California, Colorado, District of Columbia, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin. The sales tax for your order is based on state and local tax rates as well as the shipping and/or service location of your order.

How do I apply for sales tax exemption?

In order to apply for sales tax exemption, please follow these steps:

1.  Create an account here.  

2.  Once your account has been created, send us an email to customerservice@shirtmax.com with your tax exemption certificate attached (please note if the email address of your account is different from the one you are emailing us from).

3.  That's it!  Please allow 1 business day for us to update your account as tax-exempt.  Our team will be in touch if any additional information is required.  Once this process is complete, we will send you a confirmation email and you will be tax exempt on all future orders.  

Do you offer volume discounts?

Yes we do. Please refer to our bulk discounts icon at the top of the page.

How do I place my order?

Orders can be placed on our website through our secure checkout page.  If you have a problem checking out, please email us here.

Do you sell to individuals or just businesses?

Yes we sell to individuals as well as businesses.

Is an account required to purchase?

No account is required to purchase.

If a product is out of stock, how long until it is back in stock?

Our website inventory is updated daily so please keep checking back to see when products are back in stock.

If I have a business resale license can I get a discount?

No we offer discounts based on the quantity of your order. 

What payment options do you offer?

Our payment options include Visa, Mastercard, Discover, American Express and Paypal.

Do you accept School or Government Purchase Orders?

Not at this time.

Can I return or exchange an item?

Yes, please click here to review our returns/exchange policy. 

Are all of your items 1^st Quality?

Yes all of our items are 1^st Quality.  We do NOT carry irregulars or seconds.

Do you offer screenprinting or embroidery services?

Not at this time.

What are your hours of operation?

Our office hours are Mon-Fri 9-5 EST.  However you can place an order on our website 24 hours a day, 7 days a week.  If you email us after hours, a representative will be back in touch the next business day.

Is the Shirtmax.com website safe and secure?

Yes. We have gone to great lengths to make our website secure.  Your information is protected by McAfee and GeoTrust.  And we never sell your personal information.

How do I contact Shirtmax.com?

The best way to contact us is to fill out this form and a representative will be in touch very soon.